Is Monzo safe?

(Beatrice Borbon) #1

You asked, we answered! “Is Monzo safe” is one of the most common searches about Monzo. Here’s how we protect you and your money :point_down:

(keithy) #2

Small typo:

“we took explained what happened and took steps to reduce the risk to our customers.”



Why you print your phone number on cards, on FAQs if there are no chances to reach you by phone?
Your phone lines should be available 24/7 not chat…

(Amias Channer) #4

i would still like to be able to lock my monzo app so that it required a fingerprint or pin to open , not every time but to have an option i could set for this. It would also help if i could set this automatically when i leave the house or when i get to specific locations.

(Yamesh) #5

You already can enable fingerprint authentication

(Rika Raybould) #6

Our phone lines are available 24/7 (and we’ve been making big improvements to it so that you’re placed in a queue, rather than having to keep calling back), though it’s better to contact us by chat in almost all non-emergency cases.

It’s a requirement from Mastercard that we print our phone number on all of our cards. :slightly_smiling_face:


Really? You just hung up after automated message “we can’t answer…” This is not acceptable for bank!
I tried to call few weeks ago and yesterday as well.
Very disappointed with this… few months ago my friend lost his phone and his card was inside… so he were unable to contact you…

(Robin Bilgil) #8

You can make the app require your fingerprint/face to launch (on iOS at least).

(Adam Williams) #9

Works fine on Android, too.

(Adam Williams) #10

Did your friend consider using Monzo Web on another device to freeze the card and then sending an email? It’s of course not ideal the phone support is unavailable, but … there are alternatives.


Yes. He blocked his card online… and he switched away from Monzo back to Barclays because they offer full internet banking and phone lines are open 24/7

(Adam Williams) #12

Good for him :slight_smile: Chat support and app-first banking doesn’t suit everyone yet, and some of the legacy banks are much better at a more traditional bank offering with phone as a primary support mechanism, branches and a web app.

((╯°□°)╯︵ ┻━┻) #14

Some people don’t like change or cannot understand new things. Perhaps he will come round to it eventually, especially since traditional banks are now looking at adopting this kind of model.

I suppose there will always be a bank that offers the “good old days” banking features and tries to hold on to it for as long as possible.

Each to their own and kudos for him giving it a try in the first place :slight_smile:


I was Barclays customer for 10 years… Monzo is a :100: times better…


haha I wonder if any legacy banks are thinking of releasing an advert to appeal to “the good old days?”


I think you have to be on Android 6.0 or greater, whenever Android introduced a unified fingerprint API, on older devices it is not an option. I’m currently on 5, so it does not work for me. Not that I mind, a single fingerprint to get into my phone is fine for me.