Authenticate to unlock the app. How many customers do?

Monzo Chat
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Monzo are one of the few banks to let you open the app and view your transactions without having to authenticate.

It’s something I like a lot, and since nobody else should be able to unlock my phone, it feels sufficiently secure for my needs.

I’d be very interested to hear what proportion of customers choose to require the app to be unlocked. Also interested to hear whether this varies according to age, gender, geography or some other factor. I guess I could set up a poll, but are these the kind of statistics Monzo would be willing to publish?

I guess a poll on the Community forum wouldn’t necessarily be representative of the wider customer population.

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I don’t have any security on it, though I know I probably should - I’m currently happy with the Touch ID needed to unlock the phone.

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I don’t. It’s one of the big pluses of Monzo compared to other bank apps.

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I do. Face ID is really quick and easy, so an extra layer of security, while it might not really add much protection, adds so little friction, I don’t notice it.

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I’m the same as @Anarchist - have Face ID to unlock my phone and then Face ID again to unlock Monzo.

It is generally really quick and easy and doesn’t actually require me to “do” anything. I can’t remember if I set that up or If it came like that out of the box. (I don’t remember going into setting to do it - but could’ve popped up when I first set up).

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6

Don’t bother with it, I know it’s only a minor inconvenience but my phone is always with me and locked unless I’m using it :man_shrugging:.

Don’t think someone could do too much damage without my PIN anyway.

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7

I do lock it, the extra layer is important considering your can move all money out of the account very quickly and easily.

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8

I have finger print ID on my phone. Don’t need any more than that.

People can do just as muh damage if they’re in your emails, and yet nobody seems to add extra layers of security to them.

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9

Face ID to unlock my phone and Face ID to unlock Monzo, just as convenient and FaceID with monzo just works faster than my other banks

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10

Just fingerprint for phone.
Nothing on Monzo as I like instant access

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11

I have it for the phone but not the app.

I know that my money can’t move out of my account without someone knowing my PIN.

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I have both fingerprint to unlock the phone and fingerprint to unlock the Monzo app.
Always careful…

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Face ID as a lock for my phone. iOS 13 as a lock for Monzo.

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14

same :+1:

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15

I only have fingerprint in the app for authentication of payments

I did have it for the app entry (and still do for Starling, HSBC and a few other apps) but my fingerprint scanner can be a bit temperamental so I disabled it

Security on the phone probably enough

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I lock my app. No real reason, I have a fingerprint sensor on the back of my phone, so it’s literally half a second to open the app, so I don’t see why not.

It’s the same level of convenience for me to open it locked and unlocked, so I lock it. If I had to punch in a pin I would probably leave it unlocked.

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I quite like that I can straight in without authentication but I have got face ID on for payments.

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This needs nipping in the bud - you CANNOT move money out of the account without further authentication.

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