Investor title

Help
1

Not sure if need contacting monzo would be best or the board. I have an investor flag but where I closed my old account and opened a new one while a while I have lost my investor shares i assume so can it be removed from my status to show 1,2 or 3 instead?

2

If you bought shares you are still a shareholder (unless you sold them, which is practically impossible)

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3

No not sold them but I thought as I can’t get investor card as does not show up as closed and reopened new account had lost them.

4

No they’re still on crowdcube

If you really want the investor card just ask in chat and explain what happened

I imagine it’s linked to the account number which is why it’s not showing with a new account

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5

Thanks will try

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6

I thought it might be linked via email address. So if you use a different email for Crowdcube and Monzo it might not match.

(Just speculation, though. Maybe it’s not a live link and they’ve not automated the process for folk who didn’t have Monzo accounts when investing but subsequently sign up).

1 Like
7

Does it show the ‘:star: CROWDFUNDING INVESTOR’ badge in you profile in the :monzo: app?
(Settings/Personal details)

8

No badge in my profile. I have now contacted chat to see if they can look into it for me.

10

The other aspect to this one - you mentioned showing the ‘1,2,3 levels’ - do you want the investor flair (rocket) to show on your profile pic in the forum?

  • If you want the rocket to be displayed - do nothing!
  • If you don’t want the rocket to be displayed - assuming you are using a laptop browser to view the forum - tap on the 3 horizontal lines at the top-right (in-between search and your profile icon), tap on ‘Groups’, look for the group called ‘investors’ and if you are part of this group, there will be a ‘Leave’ button. Click on that to leave the investor group. This will then revert your profile icon to the normal level display (1,2 or 3)
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11

Thanks much appreciated.

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12

All sorted spoke to customer services and now have the investor in my profile.

3 Likes
13

And we can still see it on your profile pic :+1: :rocket:

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