Introducing the Monzo Tone of Voice

(Beatrice Borbon) #1

With your help, writer @hashbridge has put together our tone of voice guidelines: a set of practical principles that guide the way we all write at Monzo.

You can find out more about how and why we’ve done this on the blog

And read the guidelines here

Let us know what you think!

(Ben Green) #2

I’ve always appreciated the friendly tone that feels like we’re bouncing memes back and forth after promptly fixing the problem. But most importantly just as the article says, you’re very clear, very open and honest.

Keep doing that!

(Ben Green) #3

This doesn’t look like it’s meant to happen


Love this!

What do you think @hardya?
Easy read = accessible :+1: