With your help, writer @hashbridge has put together our tone of voice guidelines: a set of practical principles that guide the way we all write at Monzo.
You can find out more about how and why we’ve done this on the blog
And read the guidelines here
Let us know what you think!
I’ve always appreciated the friendly tone that feels like we’re bouncing memes back and forth after promptly fixing the problem. But most importantly just as the article says, you’re very clear, very open and honest.
Keep doing that!
This doesn’t look like it’s meant to happen
Love this!
What do you think @hardya?
Easy read = accessible 