Introducing Monzo Flex – a better way to pay later 🚀

I know you can’t read tone, but that was very far from “losing my shit”.

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And mine was very far from being serious.

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I think @j06 is considering that as a paid feature.

Most men lie about their number, I’ve found.

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I agree :joy: gay numbers for their members are never accurate :mask:

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Bit of an unknown flag here:

<boolean name="borrowing_tell_me_if_this_changes_enabled" value="false" />

Can’t see this borrowing being overdraft based or loan based (which has recently had the ‘borrow more’ facility added), so maybe Flex related?

Waiting until the flag is changed to “true” to find out

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Could this not be if customers aren’t eligible for lending products then they can be notified if this changes?

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They will always take the first instalment as soon as you flex something either from the flex card or in your instance, debit card to flex

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As someone who doesn’t want Flex, how is the messaging around this? Is it clear the first payment will be taken straight away when you’re flexing something?

I don’t think it’s very clear personally.

Especially the flex at checkout section. (From Monzo help)

Also doesn’t mention it here.
Personally I think they’re hiding the fact they take the first payment instantly.

But that’s AFTER you’ve bought something.
It should be clear in the literature.

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If I recall correctly, there is a slideshow explaining things during flex sign up. And it was clear about today first payment. It was like the Instagram story thing.

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But it’s not? When I pay via flex virtual card it’s not clear before the payment. Only after.

That makes no sense.

Before getting flex card it is explained what it can’t or can do. And it is clear that when one uses flex with Google pay, or using its card number online, transaction will succeed if it is £30 or over, and there is enough cash to cover 1/12th of the amount as first payment, it is within agreed overall lending limit, and it is with an allowed merchant & transaction type.

Given one can make flex card payments without using the app, I am confused what are you asking to happen? Monzo doesn’t know that you are about to touch your offline phone to the NFC terminal to make a Google Pay Purchase. And can’t push or tell one anything.

So yeah, Monzo doesn’t know about a flex payment before it happens.

I cannot understand what the expectations and requests are and how they can be achieved.

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So I don’t have flex (it is cool though).

I went through the onboarding process and no where does it explicitly say the first payment will be taken there and then.

The screenshots above do note it says this in a lot of places even at the point you choose to flex but this below could be better worded I reckon

That implies, to me at least that I have an option to decide when the first payment will come out

That’s not really the case as that’s not when you’re flexing, that’s the actual flexing :exploding_head:

If you want to do it two weeks later then you’ve already paid the whole price and you’re getting a refund effectively

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I think the main point I’m trying to make is it may be clear during application, or AFTER flexing, but the marketing materials and help files don’t seem to clearly state it.
Just seems a bit… Hidden.

This is the answer to Monzo Flex explained :person_facepalming: you’d think an explanation would be within that help guide. It’s almost as though someone writes the stuff, then no one actually checks it to make sure it contains useful information

Because you expect it to remain as part of a revolving balance during that time, like on more traditional credit cards? Which accumulate purchases for like a month, before issuing a bill and start forcing payments then?

I am trying to think of language that would be intuitive here.

“Split purchase after checkout, or up to two weeks later”

“Switch completed purchase into installments”

How does that sound to you?

It is hard to continuously remind when payments are taken. Especially since the language and the flow is very different when using debit card - or the flex virtual card.