Introducing Monzo Flex – a better way to pay later 🚀

I hope so, mine’s due soon.

Yeah same here, due next month. I am already seeing £300 increase in my car insurance compared to last year, hopefully flex works :sweat_smile:

I paid my annual car insurance on Flex no issues.

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It worked fine for me in December. I flexed mine after the purchase.

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I remember @TheoGibson confirming that car and home insurance should be fine.

It’s been over 14 days now and the still pending payment has not been reversed. So it looks like I’ll need to make a payment on it - which I’m not happy about.

I increased the monthly payments to the maximum and it’s added interest to the balance - so not sure if the statement about not charging interest on pending payments is true.

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This would be a good change I think. As currently, it doesn’t come up as a credit card on my credit score.

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Hey There @gjpgjp :wave:

Your best bet would be to contact the merchant in this case and get a further update on when this will drop off, they may be able to provide you with some further material which we might be able to use to reverse this payment for you. :pray:

Alternatively you can reach out via the chat to see if there’s anything further we can do to support you.

Hi Tom

Thank you for replying.

The pending payment was for $500 US and the cruise line subsequently processed the actual transaction for $250.42 which is a separate transaction on my flex. The subsequent transaction should cancel the pre-authorisation.

Why has interest been charged - which goes against what @TomMills said about not charging interest on pending payments.

Pending payments on flex aren’t working as they should in my opinion.

You haven’t been charged any interest because you haven’t paid anything yet.

I flexed my car insurance a couple of months ago, no issues.

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Not true. I’ve made my first payment now. And interest has been charged to the flex account.

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Hopefully you’ll get it all refunded then!

If you send me an email to daniel@ I can take a look.

When you select a payment plan we have to show the payment plan assuming that interest will be charged (because for all we know, the payment could present later that day).

If the payment has not settled though, we don’t accrue interest and you would see that the as each day passes the payment plan gets slightly cheaper. You can tell this is the case by going into the “make repayment” flow and seeing how much it costs to pay off in full, if the amount matches the original transaction amount then no interest has been charged.

In any case, if you ping me an email I can take a look. Cruise ships are a massive outlier as they have their own bespoke transaction type that is different to every other type of Mastercard transaction.

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Cruise ships often use “incremental pre-auths” that allow them to continue to add more auths to the same transaction, with each auth resetting the 30 day auth expiry limit. For example, I recently went on a cruise and have a single transaction with 6 separate auths in it. The vast majority of transactions go auth → presentment, but cruise transactions can go auth → auth → auth (n times) → presentment.

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Just had an email to order my physical :credit_card:

Sooo pleased

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Can credit cards normally be used for this, or is this an exception with Flex only?

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You can’t pay a HMRC tax bill with a personal credit card either.

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It’s a two way consent thing.

Some places do not accept credit cards (Personal HMRC, stock&shares investment firms).

And some places are restricted by the card provider (quasi cash things normally like investments / taxes / gambling / etc)

Or both.

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You can definitely renew your vehicle tax with a credit card (excluding Amex).