I sense we need a #Nationwide4Lyfe tag
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It’s actually quite nice to see Flex becoming the credit card it was always destined to be. But I do have to say, with this change what really sets it out from a ‘standard’ credit card now? FX-Free spend and continuous interest free over 3 months seem to be only thing different?
Would love this to now move towards ‘challenger phase’ and really stand out differently - such as offers, free fast track etc, etc.
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I’ve flexed a number of expenses whilst abroad that were under £100. I’ve taken the view I might as well make as much interest as I can which is why I’ve mostly used the split in 3. Also helps tide me over with various smaller expenses.
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Is there anything else that you think would “stand out”?
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True - but they are reasons people go elsewhere. Truthfully, I do get the challenge (no pun intended here) of making a truly stand out card - and I also appreciate that anything costs so has to be paid for somehow
Caveat - I’m not product manager and I appreciate these all have a cost, etc etc
- Free FastTrack (Currently pay around £40 a trip 3x a year)
- Ability to exchange airport lounge benefit for money off in Starbucks etc (This is a HSBC thing I get now)
- Better interest free options, such as over 3/6/12 months
- Points that actually do something - Great that I have 20000 points with HSBC but getting three bottles of wine for it is hardly decent VFM
What I’m really saying is make it so flex is the one credit card everyone wants over the likes of normal banks.
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With this £100 limit, allow setting 3 months as the default option for payments £100+ and 1 month for under.
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These are premium card offer though, not standard credit card offers.
Monzo isn’t a premium brand.
You don’t have a basic account with HSBC and get countless perks in their credit cards.
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Not really - anyone can get a WE elite card from Lloyds and have to pay for some of those features.
Then what is max then? Granted I get some of the features for free because Premier is a mass affluent market proposition. But Max (aka new premier) doesn’t give you anything additional with flex for the cost, which is kind of what I was trying to make.
Yes I get this which is why I commented as such - I appreciate that these ‘features’ are not free or are, on the basis other entrance fees/criteria are charged as a result. Which is my original point; I do have sympathy for Monzo here.
Anyway they were my thoughts, I’m certain others have better ideas as to how Flex could be better 
Ok, I’m going to step away from this thread, it’s getting a bit silly. I responded to a request for what I’d like to see, and clearly triggered people with the response.
Chill people - it’s just a credit card for a bank here. All and other opinions should be welcome here, I respect the alternative viewpoints and appreciate them being given.
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Agreed
I think we need to be a bit careful about assuming that “innovative” lending products are a good thing. Such products tend to add complexity to what is basically just a loan, often obscure the true cost, and can make it easier to fall into financial difficulty. Ultimately, these products are designed primarily to make money for the bank.
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Having a credit facility that needs to be paid down in 24 months shows “challenger” to me. No ever lasting debt.
I get the points of wanting more, it’s a fair request, but needs to be realistic for everyone, not the niche.
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I think I mostly follow - Just so you know, Flex works pretty much the same as a credit card here from a “charge interest from the purchase date” perspective (I don’t know about paypal):
- If you pay your credit card balance in full on or before your payment date then it’s free - this is the same on Flex
- If you don’t pay your credit card balance in full on or before your payment date then the credit card company will backdate interest to the date the payments were made. This is the same on Flex, except we do this at a purchase level which means you have the benefit that you can have one (generally larger) transaction accruing interest and being paid off over time while continuing to make other purchases interest free.
- If you miss your payment on a credit card (I believe) you have a little bit longer after your payment date before interest will be charged and backdated. This is the same on Flex where you’ve got 7 days before interest is charged and backdated. A difference though is Flex won’t charge you a £12 fee, whereas almost all credit cards will.
- Technically “backdate interest to the date the payments were made” means backdate to when the payment settles with mastercard - this is the same on Flex.
I appreciate we can probably do a better job at more clearly displaying some of this though.
Anything is possible - as you say some things have a cost but it’s our job to work out what the right balance of cost vs benefit to customers is 
And even if some of these things aren’t necessarily “innovative” - if there’s a customer demand then they’re things we’ll consider.
I really want this! (This is me talking as a Monzo customer)
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Yup - that’s correct - you have up until you make (or miss) your first payment to “change your mind” - eg. if you initially put a purchase on 24 months, you can move it to pay in full after a week and you won’t be charged any interest.
I get what you mean - making things simple is something that we’re still working on improving
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I do love this level of responsiveness and engagement in these discussions.
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I appreciate there’s a separate thread for this, but any idea when it’ll be possible to search for Flex transactions @TomMills @TheoGibson?
I’m currently having to go to the Trends tab and scroll back through previous months to find the transaction I’m looking for rather than just searching for it directly, which is rather a roundabout way of doing things, especially when I’m not exactly sure of the month in question. Thanks 
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If you freeze your flex card it does not show as frozen in the card view at top of screen.
I’m aware it shows as frozen at bottom alongside other cards, but would be great if frozen image shows at top too?
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Generally speaking, if we have 100% confidence which transaction is being returned (i.e. you only have one purchase from the store) we’ll use it to pay off Flex.
We don’t want to assign it to the wrong purchase, so there’s any doubt about which purchase it’s for (i.e. if you haven multiple purchases from the same retailer) we’ll send it to the current account so you can attribute it to the correct purchase.
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Yep I hear your frustration. We know it’s a problem, and we’re actively working on a fixing it at the moment. I can’t commit to timings on it, other than to say 
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It’s not a bug, it’s a feature.
If you pay on time Monzo don’t make money so, you get rewarded with a lower credit limit…
In all seriousness though, you should probably contact support in app so they can take a look at your account and fix this. Go to the help tab and search for ‘contacting support’.
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