International Payments - saved payees & recurring transfers

Feedback & Ideas
#1

The International payments functionality is seriously lacking.

  1. If I want to make an one-off payment - I can’t save the payee’s details. This needs to be improved so I can save international bank account numbers as well.
  2. For recurring international payments: There is no (or little) point of having a recurring payment of sending somebody £100 every month as they will be receiving a different amount. You need the option to send for example €100 and every month the equivalent in £ will be deducted.
    For example if you pay rent in another country in EUR they expect the same EUR amount every month not an approximate figure. If you feel there are recurring cases to send £ instead - please give us both options.
Regular International payments
Very bad user experience around international transfers
#2

ya, right.

#3

Thank you so much for sharing such a useful information. I will definitely share this with others.

#4

Is the recurring international payment facility ( even in basic form) available on Monzo/ TransferWise now? It wasn’t till recently and do have been loooking to open account with moneycorp only for that.

#5

Definitely agree with point 1!

1 Like
#7

I really want to second this. I was hoping to switch from using other accounts to using this but not being able to save accounts means I have to type in account numbers each time with the chance of mistyping each time and sending money into the void. International transfers are usually higher values so not being able to save account numbers makes it completely unusable at this point.

3 Likes
#8

+1 for this. Need to send regular international payments. 1) it doesn’t save the details and 2) you cannot set it up as a schedule like you would a pot.

I understand the schedule thing as the rate constantly changes. But would be good to have a disclaimer or acceptance saying no matter what (within a fluctuation +/- % threshold) you accept the rate and transfer X amount every time.

As it stands using the Transferwise UI separately is superior as at least it saves the bank details for next time.

#9

+1 I make transfers on a monthly basis.

#10

This please as a feature silly I have to game it to get the exact amount I want to send because you can’t enter the amount in the currency you want to send… also not being able to save payees mean I resort to using another bank rather than my Monza account

#11

Use Transferwise directly. Solves both problems. Monzo have shown no desire to fix it, so vote with your feet (cash).

1 Like
#12

Yeah looks like Monzo isn’t the bank it claims to be yet if it doesn’t properly support transfers (and doesn’t intend to by the sound of it). There’s a lot I like about Monzo so I’ll probably stick around for a bit and hope they address this but it sounds like it’s also time I start thinking about alternatives.