International Bank transfer

Hi, I have a problem with bank transfer. When I’m about to finish the procedure for the international transfer appears to me the message “validation failure country missing”. How can I do ?

That means the you are trying to transfer to a country which not yet supported by Monzo/Transferwise.

Which country you are trying to send this?

I’m trying to send money to Italy. But during the procedure I didn’t find a space to select the country (only to select the currency- Euro)

Euro is definitely supported - You should check with COps on live chat.

How can I do this?

Does the IBAN follow this format but with the country code showing as IT?
It should be 27 characters in length.


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Go to Help on your Monzo App and scroll down to the bottom - You will see Chat button there.

they didn’t ask me the IBAN, just the account number

thank you! :slight_smile:

Interesting, I haven’t ever done an international transfer but I would have thought it should have asked.

Unless someone else can clarify best to contact in app support.

I think I know what’s happen here @Lacroix94

Make sure you have selected International on this Bank transfer screen :grinning:


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Hi there - I am having the same issue but with a friend’s details in the U.S.

I get as far as confirming the payment then receive an error message “payment cannot be completed - please try again in a minute”. I’ve tried for over an hour and nothing happens.

What shall I do?


Firstly, check that you have the correct details of the person you are sending the money to.

Then open a Transferwise account and use them to send the money. :+1:

Thanks for the reply.

I didn’t realise that you had to open a transferwise account - thought you could do it straight through the monzo app?

I’ll open up an account and see how I get on.


You don’t have to, I just know and trust that the Transferwise method works.

Good Luck!

Have you contacted monzo support?

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Hi Kieran,

I did try but figured the forum would also be a good place to start.

I’ve sorted out a Transferwise account and everything seems to be good now.


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