Sort of tomsr, but it is a status. If you do the same for a DD say, and go through the same process, you’ll see that a different screen is displayed such as “Question this payment” and “Reverse transaction” if you follow it through.
It’s definatelya status that is wrong (in my case), not just a help screen.
I can’t find a way to take a screenshot (the usual button combination doesn’t seem to work?) but it’s definitely the screen that appears when you choose “SOMETHING WRONG? TELL US!” on the transaction detail page for a Faster Payment. It has the payee name and the amount (twice), and a white box headed “This payment hasn’t arrived”. Under that is “I CAN’T FIND WHAT I’M LOOKING FOR” in amber text.
I know it’s the contextual help, but I can see how it is confusing!
Awesome, that now makes more sense, but @HughWells the same issue exits with bank transfers that ARRIVE into your account - you now get the same help screen “Did my transfer arrive?” which is rather illogical and unnecessary
You always get the same help screen for this type of transaction, that’s the point.
There is no status reporting associated with this, the help screen has no concept of the payment succeeding or failing, it is simply trying to offer the most likely question that someone might ask in association with a bank transfer.