Incorrect PIN prompt in Cheque Deposit flow

Help Bug Reports
1

Issue: PIN prompt is incorrect in “Add Money > Cheque Deposit” flow for joint account.

Details to reproduce

  1. Have a personal and joint Monzo account.
  2. Start the Cheque Deposit flow for your joint account by following the steps here: Monzo Help - Paying in a cheque in the app
  3. Go through the flow until the confirmation page (where PIN entry is required)
  4. The prompt will ask for your Personal account PIN. However, entering your personal account pin will fail. You actually need to enter your Joint account PIN to confirm.

Expected behaviour

PIN prompt matches PIN required.
The PIN actually required is correct (Joint account) as this is the account you are paying into.

OS: Android
Device: Google Pixel 6
App Version: 6.33.1

Screenshots: Screenshots of Monzo app are not allowed in Android.

2

Are you paying into the joint account? Or opened the app on the joint account?

3

Both - my joint account is the default when I open the app, and I am paying the cheque into the joint account specifically.

4

I’d guess it refers to the account you’re paying the cheque into; so it would be working correctly.

5

Sounds like the presentation of which PIN to enter (which has to match which account you wish to pay the cheque into) is at fault. From the issue description, the text ‘Personal account PIN’ needs to be changed to ‘Destination account PIN’ - or similar…

6

Agreed that the actual PIN I have to enter is correct, however the description is not.

Agreed this would solve the issue, or correcting the text to specifically say the account required.