Improve merchant data correction system and fix merchant data issues

It would be great if Monzo could improve the merchant data correction process.

These are some issues I’ve come across:

  1. Merchant data is regularly updated incorrectly.

  2. If a merchant already has an incorrect or out of date logo, it very rarely gets updated.

  3. If you want to use the Google API to change the location of a transaction, the transaction’s name and address also update - Google doesn’t always have the correct name.

  4. There are a number of issues with merchant data including the lowercase postcode and the “Somewhere in” issues.

  5. I regularly come across multiple merchant profiles for the same merchant.

Possible Solutions

  • Issues 1 & 2 could be reduced by having an optional notes section when merchant data is submitted so that COps know why a change has been submitted.

  • Issue 3 could be fixed by requiring separate submissions for transaction location, name and address.

None of this will happen, this thread is nearly a year old and nothing,


Thought I’d put a topic in “Ideas & Feedback” so people can vote for it if it bothers them.

If a suggestion gets enough votes, it gets fed back to developers: