Identity Verification Issues

Issue:
I am truing to take a picture of my driving licence and the Monzo App is automatically triggering the flash on the camera even though I have disabled this in the camera app, this is causing a washed out picture which Monzo is not accepting as it looks like a scan of a picture and is unreadable.

Details to reproduce:

Need a clear picture for identity verification

OS:

Android
Device:

Oneplus 6T
App Version:

3.7.0

Screenshots:

None

As a temporary workaround, just stick your finger over the flash

6 Likes