I signup instead of logging in and now I can't access my account


(Shaun) #1

Hi

I had logged out of Monzo and when I went back to login I went down the signup route instead of logging in. The app is now asking for loads of signup questions can anyone help.


(Sufi) #2

Maybe try to uninstall and re-install :mondo: App.


#3

Kill the app, reopen and select sign in, if this works?

If not, uninstall and reinstall, does this work?

Alternatively, contact help@monzo.com


(Shaun) #4

Done that but it goes to the same place


(Sufi) #5

Send an email to help@monzo.com and they will be able to assist you