I cannot activate my account

i have received my first monzo card but i can not activate it.
can someone help.
regards,
Jon

Hi Jon. Welcome.

When you say cannot active it, what message are you getting? What error? Does the app load?

the message i receive is there was a problem, Response status code was unacceptable:429

How are you activating your card? Have you tried both methods?

i am using the camera scan method.

Try the manual way - perhaps it is misreading one of the numbers or something :man_shrugging:

what is the manual way?

Typing the numbers in manually rather than using the card scanner.