I am not sure if this is allowed here, hopefully it is. There was a lot of talk a long time ago about how poor the Monzo customer service team were or are but recently I have had my own experiance with poor customer service and it wasn’t Monzo.
I applied for a Credit Card before Christmas, the application was accepted and all was good, then I get a random message in app that says they need to speak to me about the application and I need to call, I have tried every single day this week waiting on the phone for 3+ hours each day and never being answered having to give up most times, you don’t even know where you are in the queue, I have even tried the chat in the HSBC app and it error’s everyime.
I know were are in the middle of a pandemic and there is a lot of people in financial difficulty etc. I don’t know why they didn’t just call me to dicuss - extremely frustrating to say the least.