Yeah, that’s their standard way of operating.
Especially if you haven’t had accounts with them before.
When I was with them previously I’d changed everything to electronic delivery rather than by post, so I haven’t had anything at all from them relating to this account. It’s all in the Documents section of the app/website.
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Thanks for this post. It reminded me I still had a savings account with them, so was able to login to online banking and update my details.
It has made a whopping 2 pence of interest so there’s that…
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Getting into the HSBC App reminded me of just how painful it was compared to basically any of my other banks.
Having to remember three different sets of security questions, just to get them wrong and having to re-set it all but only via a website and phone call. Then finally getting face-id to work, except;
While I’m all for security, I really don’t see the need to have to press a button to login with face-id to then login with face-id 
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They’ve replaced this now with just one 6-digit PIN like most other apps do. You still have to tap the ‘login with Face ID’ button, though. You should get this automatically as it’s a phased roll-out.
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I have this now, but I was (subtly) referring to the initial login. No magic link just a load of questions.
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Famous last words on that one with HSBC!
The having to press to trigger Face ID is so you can select “Generate security code” instead, if you need to, but I agree I’d rather it was automatic. You can go straight to the security codes section of the app via Haptic Touch Quick Actions, so the extra step is redundant.
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Yeah I had forgotten that this is why it was what it is.
What I also don’t get is with NatWest you can login to the web with memorable information yet I’m reliant on having my phone nearby to do this.
Would prefer the key in app personally, perhaps they’ll do this one day.
In addition while it’s nice to have the app on two devices I really wish you could login on both independently with touch/Face ID rather than having to use one to log the other in. Seems onerous
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Regarding NatWest:
Technically, you are not because you can authorise the login using a card reader instead of SMS.
Text message is just the default, easy second factor designed to make login simple.
Their biometric identification via the app seems like the planned successor to card readers - so eventually you will probably be able to approve logins via the app.
You can’t yet, however.
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You can do this now with HSBC, they have supported multiple devices since they switched from Digital Secure Key password to PIN.
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Hmm I’m still reliant on having to obtain a digital secure key on my phone to login to my iPad. I guess this hasn’t been rolled out to me yet
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yeah not got the new sign in pin thing yet either
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Are both devices using the latest HSBC U.K. app, and do you have a Digital Secure Key PIN instead of a password?
If not, it hasn’t been rolled out to you yet.
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I am and I don’t, as yet.
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Ah, you’ll have to sit tight to wait for the latest of HSBC’s famous phased rollouts to get to you!
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Good to know it’s coming though. I’m really keen to see what the spending insights might look like
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There was something about that on Customer Studio not long ago, it looked a bit like per category and merchant information was the main feature and a transaction level analysis was also possible.
It was pretty good overall, I think!
Yeah I saw that, it was what made me interested in potentially going back to HSBC as a main account again.
However, the tortoise like process for getting setup is painful, to say the least.
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I’ve heard some recent feedback that it hasn’t been as bad as it was in the past, it may be even easier if you haven’t moved or changed details since you were last a customer?
Well we’re on three days so far since applying - they are keeping me informed though which is nice.
I’m not a new customer, so my journey may well be atypical and therefore slower, in fairness to them
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