Monzo customers are younger and more tech-savyy. Therefore they need less of a support. Also Monzo has less of a services to support compared to High st. bank. Also Monzo doesn’t respond either. Their support model just doesn’t make you wait. You send them a message, they reply you eventually, you reply back to them eventually. Non-blocking support model. When it’s not an urgent matter I’m perfectly fine waiting for an hour or more.
What I find annoying about the support is that when Monzo replies, I get both app notification and email. Is this redundancy really needed? For me it doesn’t make sense sending an email as I can’t reply to chat agent from there anyway. Or I can?