I’m Vuokko and I’m VP Design here at Monzo. I lead design across Product and Brand and I’ve taken some time to write a post about the principles we use in design to help make the app feel magical
This post is based on a talk I gave at our internal Tech All Hands in August. I got lots of feedback about it so we wanted to share it more widely too.
Would love to hear your thoughts or any questions about the topic!
While many of these signature moments are small nice touches, Monzo really should allow customers the facility to opt out of the Get Paid Early interaction in particular.
While it’s nice the first or second time you see it, I find afterwards it just adds additional friction and delay to the process making it a negative interaction (for me) not a positive one.
I’ve tried all the GoHenry’s, HyperJar’s, Revolut Kid’s and they’re all out for a cut.
So after trying & giving up on all of the above, I use Virtual Cards with a Premium account which are linked to dedicated pots. The Virtual cards are entered into the Apple Pay of the kiddo’s accounts and spending is funded from their own dedicated pot, which money is transferred into by us each weekend/occasion.
The kidz get to tap-and-pay with their phones & I get to control the spending. But it’s only a workaround - they don’t have physical cards and they can’t see their current balance. Potential ouch.
One of 'em is old enough to get a account later this year. This’ll solve 50% of my headache in this area. Until then - Virtual cards & Apple Pay…
I like the idea of that! For children under 16 this would be awesome.
Just remove the ability to have direct debits and have a spending limit of around £50-£100 so the child doesn’t overspend on anything.
Remove the ability to spend gambling transactions and because the account would be linked to the parents Monzo, have it so Plus or Premium subscriptions are linked to both the parent and child.