How we design magic moments at Monzo 🪄

Hi everyone :wave:

I’m Vuokko and I’m VP Design here at Monzo. I lead design across Product and Brand and I’ve taken some time to write a post about the principles we use in design to help make the app feel magical :rabbit: :tophat:

This post is based on a talk I gave at our internal Tech All Hands in August. I got lots of feedback about it so we wanted to share it more widely too.

Would love to hear your thoughts or any questions about the topic!

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