How to get payment confirmation?

Monzo Chat
1

I’ve been asked for payment confirmation to prove that I’ve sent payment.

Is there any option to get PDF payment confirmation? The only way now is screenshot - but there are other transaction and it’s not clear enough :confused:

Thanks.
Jan

3 Likes
2

Hey Jan,
There isn’t PDF export yet – could you screenshot the transaction itself rather than just the feed? That has date, time, amount, merchant etc?

3

I don’t know if this a requirement. But its common that these proof of payments in PDF or webpage prints, sport some alphanumeric unique identifier that allow the recipient to validate it agains an issuer API or webpage.

1 Like
4

Yeah, we’ll definitely have better and more export options in the future :slight_smile: @hugo shared some sneak peeks of it here: Exporting Let us know if you have any problems providing the confirmation – the in-app chat is probably your best bet in terms of quick replies :smiley:

1 Like
5

Cheers. Everything is all right - they’ve found payment in their system :wink:

But I can still imagine situations where I’ll need to prove the payment.

Thanks,
Jan

6

Just faced the same issue, I want to share the confirmation of a payment and I’m sending a basic screenshot. We need something more official on this.

7

You can download statements in the app now :grin:

Go to the help section and search for ‘statements’ for a better guide.

8

I think @rafa.ferreira would like an individual payment/debit statement. Not a whole statement. It has been mentioned many times before. Unfortunately, Monzo don’t allow this this yet.

1 Like
9

This is exactly what I need @Chapuys, an individual payment/debit statement

10

It is now the 4th quarter of 2021. How can this still not be available? Or please someone explain how to get a simple proof of payment for an individual transaction?

1 Like
11

Because 5 years later, it’s still not a big deal for most people.

Your best way would be to export the PDF and edit it.

1 Like
12

Starling offer this in a PDF download contains the payment ID as well as account details of sender and recipient

13

It’s such a basic feature, it’s ridiculous that it’s STILL unavailable. Disappointing tbh.
I’m in the middle of a minor dispute with a service provider (claiming I skipped a series of payments) and I’d rather not send them my entire transaction history. Such a bother

14

Wow, 2024. It’s still not there. This is such a basic thing to do in many other banks.
Could the 2024 be the year get it into the prod, please?
:eye::eye:
:point_right:t2::point_left:t2:

15

What examples would you actually need something like this, to prove you’ve paid someone, opposed to bank statement entry?

I’ve never had to so I’m curious.

16

It’s a pretty common practice in some countries for commercial payments or legal checks.

This particular time I had to send a customs payment confirmation to Fedex. I also encountered this a lot with immigration and travel visas. They would often ask you for one random payment from a particular period in a certain country to confirm your presence there. Then, they check this transaction with a bank. I once had to provide a household transaction statement to prove my application details to travel.

It’s also often related to payments you do straight to the business credentials. Then you need to send a confirmation statement, where the receiver’s account details are visible and bank confirmation is present—a stamp or a signature of the bank official.

Usually, it’s a one-page PDF with all the transaction details, except for anything confidential, like your card number or a sort code.

17

September 2024… Payment confirmation is not available yet.

FedEx asks me to send a confirmation of invoice payment from my bank app, I say “Sorry, Monzo does not support it”.
My landlord asks me to send a confirmation of rent payment because it’s stuck somewhere, I say “Sorry, Monzo does not support it”

18

I just needed this. Seems this was requested in 2016 already and I cannot believe that something this basic is still not available in 2024

19

Because hardly anyone needs it, so why bother :man_shrugging:

1 Like
20

Because until you need it you never realise just how much you need it.

I get it’s a rare request but a basic function of a bank I’d hope Monzo could provide especially in an age of increasing rentals.

I have known of landlords and agencies when I used to rent that wouldn’t accept statements (redacted or otherwise) to show proof you paid on schedule, as part of signing up to the tenancy.

Which essentially means Monzo is providing friction to a subset of people here. Granted it’s a dull request and there are other banks/not all letting agencies will need it.

2 Likes