How to change address a new customer who did not received card even and unable to change address

Help Bug Reports
1

Issue:
Unable to change address
Uninstall many times but same error displaying
Activate card
Reorder card
When try to reorder card then display the old address which unchangeable
Readonly address
So i’m stuck

Details to reproduce:
OS:
Device:
App Version:

Screenshots:

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2

Hi,

Unfortunately, you can’t change your address through the app if you’ve not had your first card delivered. This is used to verify your address it legit & not incorrect.

You’re best bet is to reach out to support either in the chat, if you can access help - help → Search → contact support, or via email: help@monzo.com

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3

You waited 6 months to re-order your card?

You might want to edit your post too, it’s got your address it in. I’ve “flagged” it which will remove from view for now, you can edit and restore it.

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4

As @Revels has stated, please remove your personally identifiable information

@AlanDoe Please remove the screenshots

I can’t think of any level 4 community mods off the top of my head

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5

https://community.monzo.com/g/Coral-Crew

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6

I hadn’t even noticed Mike wasn’t posting, but 50% on that list, shouldn’t be.

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Yeah, it could do with a shake up @_Tom

8

I think that’s more on @AlanDoe not Tom :stuck_out_tongue:

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9

Well, they both have the ability!

10

Funnily enough, I did try this earlier but Im not allowed to edit actual posts just the title.

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11

Hmmm, very odd as you’re an admin, maybe it has a superadmin perm above admin, I don’t know how Discourse works on the admin side

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