How did Monzo create their community forum

[cookywook (Richard Cook)]

@simonpillar

Do Monza give rewards or give points for answered questions?

We don’t use a points-system, but being active in the forum increases your rank. The most active people can become Community Leaders, which you can learn more about here:

Who are the Monzo Coral Crew?

The Coral Crew are our forum superstars. What do they do? Well, they: Keep the forum neat and tidy by splitting and merging threads. Lead discussions on the Community Help to shape our community, and give us feedback Let Monzo staff know when there’s something only we can help with. Love helping others get the most out of Monzo. What do the Coral Crew get in return? A special badge and title in our Community Exclusive Monzo swag Access to the Community Guides forum category & Slack channel…