Help required


(Elaine Wilson Duncan) #1

I am desperately trying to load Monzo on my new iPhone 8 plus to apply for a travel card. I get as far as Launch Monzo and nothing happens! Can anyone help please??


(Tony Hoyle) #2

Worth pointing out firstly that Monzo is not a travel card, it has both prepay card and a current account - the prepay card is ending by the end of the year, to be replaced by the current account as the full bank launches.

What screen do you get? It’s been a while since I did it, but you should get a page showing your place in the queue for applications.


(Chris Lavender) #3

Load the Monzo app you mean?

Have you tried the usual steps of resetting the phone and uninstalling and re-installing the app?

Are you using the prepaid card, or the current account preview app? (Currently separate)

If you’re having real difficulty getting the app to load, you can contact help@monzo.com or 08008021456


(Hugh) #4

This is really starting to annoy me, it used not to but the number of people using it purely as a travel card… argh


(Danny) #5

Such a shame the golden tickets no longer work :upside_down_face:


(Elaine Wilson Duncan) #6

I get as far as Launch Monzo but nothing happens? Have tried numerous times.


(Geoff Pascoe) #7

Sure, it’s not purely a travel card, but it is good for travel, and they have actively promoted travel as one of the primary reasons for getting the card, so it’s a bit unreasonable to get annoyed at people for doing so…


(Danny) #8

That clown from MSE and other sites actively promoted it not Monzo


(Geoff Pascoe) #9


This is from the Monzo home page. The only user comments on their home page are about travel


(Danny) #10

Thats not actively promoting it though


(Geoff Pascoe) #11

Putting that on their home page says “one of the main reasons to use our product is for travel”. You can’t then be surprised when people want a card primarily for travel


(Danny) #12

No it just says one of the many features that Monzo happens to offer, that is not actively advertising it.

Other banks have the same stuff on their sites

https://www.metrobankonline.co.uk/bank-accounts/i-want-some-information-about/using-my-card-abroad


(Adam Williams) #13

Must say I agree with @Danny. Travel reports, competitive exchange rates etc might mean the product is useful for travelling but not that the product is solely for travelling. These are just a few features that make up the entire offering. I’d expect a good bank to be good for travel, tracking expenses, having an API, excellent mobile applications…

And as others have mentioned, if you go on holiday to somewhere reasonable (in terms of payment infrastructure) you’ll be able to pay with the card and not cost the bank ridiculous amounts of money withdrawing cash.


#14

their focus was on cheap POS transactions abroad not draining cash from ATMs


(Danny) #15

Option 3 voters should go to Metro :upside_down_face:


(Tony Hoyle) #16

It’s not going to be a problem for much longer.

Prepay card signups ending this week. Much less ambiguous message… no ‘travel’ card, just the current account.


(Geoff Pascoe) #17

I never said anything about ATMs. Neither did the person asking the question here. We both said travel card, which includes card transactions.

On Monzo’s homepage, two of the six headlines are about travel. They gave preferential access to people signing up through the MSE article. They featured photos of people travelling with Monzo cards on social media. Yes, they underestimated the cost of ATM withdrawals, but to get annoyed at people who get Monzo for travel after seeing all this material promoting Monzo as a card for travel is a bit unreasonable.

Pushing fee-free travel was a great strategy to boost headline numbers when looking for investment, but you can’t blame people for taking advantage of the offer.


#18

The issue was not the cost of a withdrawal when original financial estimates were based on getting 8000-80,000 card holders but when card holders increased to about 400,000 costs got out of control when some travellers to the rest of world were making continual cash withdrawals often with no POS use and perhaps not even on a holiday but spending the majority of their year abroad or residing in a second home overseas.

Monzo were never annoyed about people getting the card for travel when it used at Point of Sale. The fact the exchange rate was so favourable and the lack of fees for POS was it’s selling point…not cheap cash withdrawala.


(Geoff Pascoe) #19

Yeah exactly, that’s kind of my point. Monzo don’t have a problem with people using the card as a travel card. If they did, they wouldn’t feature it so heavily. In fact, the travel features have probably been responsible for a large proportion of Monzo’s users, and having those users has helped Monzo raise capital. Which is exactly why I think it’s unreasonable to get annoyed at lots of people getting the card primarily for travel, or to respond to somebody asking for help with their Monzo travel card by telling them that it’s not a travel card.

Let’s just help people with their use case instead of policing how people want to use Monzo.

Different people will have been sold for different reasons. For me it had nothing to do with travel at all. But once again, note that the person asking for help here didn’t mention cash withdrawals.


(system) #20

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