No email hereā¦ Since I bought the stadia kit from the google store itās not like they donāt know about me.
They sent an email out just telling people the process has started, itāll take them a while to get around to everyone. Iām sure if I go to Twitter theyāll be loads of begs moaning they canāt see a payment.
Mine is to a closed account so Iāll have to follow the process when they finally email me to say itās been sent.
The actual card doesnāt matter, if the account is open it will just go back to it.
If the account is closed one of two things will happen:
- The card company will accept it and try and get in touch with you to return it or
- (more likely) the refund will be rejected and Google will get in touch to pay by cheque/bank transfer / some other payment method
The email literally tells you āit is going to take absolutely ages to refund everyone, so please be patient and do not bother support as they cannot expedite anythingā, so Iām fully expecting it to be weeks if not months before I get my money back myself.
The scale of what theyāre doing seems quite unprecedented. Unless anyone knows of any previous instance where a company has said āwere shutting down a product, so weāre going to refund every customer. Ever.ā?
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People are impatient
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Theyāve taken the high ground. Shutting down a service where dedicated hardware (which people purchased) and paid-for games (which people purchased) which only run on the platform theyāre shutting down means an absolute guaranteed class-action lawsuit if they did otherwise.
Itās less expensive to refund everyone for hardware/game purchases than it is to be dragged through another court case with a potentially massive hit at the end of it.
Iām sad to see Stadia go. But I feel like Iāve been treated fairly at the end, so thereās no bitter taste left. Gonna slam Cyberpunk 2077 over the Xmas break one more time thoā¦
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Theyāll probably eventually send you a cheque 
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Iāve had all my money back now from the play store and there were no problems with refunding to my cancelled virtual cards 
Still not heard anythingā¦ wonder when itās time to start chasing. Itās only Ā£20 (well Ā£70 with a Ā£50 off offer) butā¦ hey they offered.
Answers are in the FAQ
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Stadia Refunds
Starting November 9, 2022, Stadia will attempt to automatically process refunds for all purchases of games, add-on content and subscriptions fees other than Stadia Pro made through the Stadia Store. We ask for your patience as we work through each transaction and ask that you refrain from contacting Customer Support as they will not be able to expedite your refund during this time. We still expect the majority of refunds to be processed by January 18th, 2023.
Didnāt know theyād made a FAQā¦ Iām getting all my info from this forum!
Iām waiting for a Ā£160 refund (Ā£120 founders edition controller from 2019 and Ā£40 for Cyberpunk 2077/Controller offer in 2020) - Itāll come. Patience. Like a 
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In that case answers are already in the forum 
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I bought a controller second hand because I wasnāt sure if Iād like it so the lucky bugger is going to get paid twice 
Not received a refund on my games either.
Got my first refund today. From my sample size of one, I confidently* predict they are refunding payments in the order most recent to oldest.
*This is 100% tongue in cheek, I donāt actually have the confidence of a Musk.
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I think youāre right. Iāve not had any refunds yet and all my purchases were in 2019, apart from buying Cyberpunk 2077 at the end of 2020
Had a refund from a purchase of a game back in December 2020, I bought Borderlands 3 for the grand total of Ā£1.19, should of been Ā£80 but it was on offer 
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Me too! All pretty seamless.
Just got an email about my refund for my one and only purchase of Ā£5.99.