Hello! First time posting! I have recieved a physical (and printed) Golden Ticket from a close friend, yet the goo.gl/ link provided is recieved with a 404 error! Is there anything anyone could do to help here? Thanks heaps!

Hi, I’ve moved your post to this topic, in case any of the advice that’s been suggested earlier helps too :crossed_fingers:

I’m suspecting that you mistyped your email address on the golden ticket and it has not matched the (correct) email address that you’ve entered in the app. Could that be a possible explanation? :thinking:

Hello, I’ve been sent two golden tickets however after following the steps, both of them have failed to work and there are still 17k+ in the queue ahead of me. Has anyone else had this issue? Any help/advice would be appreciated. Thanks!

Hi Nikkita, I’m sorry to hear that you’ve run into this problem. Some tips from other users have been shared earlier in this thread so I’ve moved your post over. I hope that helps :crossed_fingers: If you have to use a different solution than the suggestions here, please do let us know what it is …

HI Alex, Thanks for your response. I contacted Monzo via the facebook messenger app, they approved the golden ticket, I proceeded to complete the onboarding and have successfully topped up. The issue has been resolved and I should hopefully receive my card tomorrow. :slight_smile: Nikki

Just thought I’d put my friends experience on here. My friend has a @googlemail.com address, now when I did his golden ticket for him I used @Gmail.com. When he went in he was still in the queue… I had to go back and use another ticket for his @googlemail.com address. Until this time I had always t…

gmail.com and googlemail.com are indeed interchangeable when sending emails. However the email address used to register with Monzo needs to match the email used on the golden ticket. There are other email companies that have interchangeable domains which Monzo will class as 2 different email addres…

Hi all, I am in the queue and there are approximately 10k in front of me. A very kind forum member provided me with a golden ticket, I entered my email address and it said accepted but when I go back to the app I’m still in the same place in the queue?? Does anyone know if there’s anything else I…

It can take a few moments to take affect, it’s not instant.

You could try re-installing the app :slight_smile: That might sort it out! Else shoot an email over to help@monzo.com - I’m sure they’ll know what’s up :slight_smile:

Golden Ticket Not Working

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Golden Ticket Not Working

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