Do you already have FTTP installed to your home?
Sounds like they were talking about digging a channel from the street to your home and then drilling it through the wall.
1 Like
It’s such a scam that you’ve been with them 21 years longer than me and are paying £10 a month more than me
Yeah they seem to like rewarding new customers rather than their loyal ones 
Once it gets out of the 12 month contract, I’ll do the usual Sky dance where you threaten to cancel just to get the good deals
Well I did that and got a worse deal than anything except 2gig VM 
1 Like
I have a good deal on my TV, with Netflix as well only costing me ~£3 with no ads. Being with them a long time, I’ve got used to talking to them every year and doing the dance 
Sometimes they call me to offer deals and beat me to it.
Depends if you are in a cityfibre area, if you are its cheaper than openreach based as well as a factor.
Also always try to renew mid November for BF options.
2 Likes
Ah that explains it then. No cityfibre for me 
Last time I was with them and did that the woman on the call wished me well with my new provider. Didn’t even try to offer me anything. 
3 Likes
That happened to someone at my last workplace too.
They were put on hold and they thought it was while they worked out a deal, but they came back and confirmed it was all cancelled
They had to sign back up with his partners name.
1 Like
There was no hold or pretending to look for a deal or “ask a manager”. It was straight up wishing me well.
No attempt to even make me stay.
May be she had had a bad day with people calling.
2 Likes
Sooooo basically my pro rata final bill?
They haven’t charged me anything otherwise, given the term was 24 months and I’ve only utilised 12 of them.
I cancelled Sky TV before my contract ended and the ETC was nowhere near what the remaining months would have cost.
1 Like
Ofcom guidance is to deduct business expenses from early termination fees, openreach fttp contracts are only 12 months so they likely only expected to made £20 off you for the next 12 months and now that they don’t need to pay openreach for your line they are probably removing the wholesale rates paid to openreach. That would be my guess especially if you were on a cheap plan.
It’s solely for the remaining days of my usage for the month, confirmed on the phone at the time.
I did explain I was told I could leave penalty free at any time when I cancelled my Sky stream when they forced us to start paying HBO when all of it was initially available on Sky.
1 Like
Sooooo Plusnet went live today.
536 from standing by the hub. Enter the next room and it drops to 200, with PlayStation sat opposite side of said room.
Router is facing the PlayStation from the other side of the wall.
Is the Hub Two really that bad?
I did test my Google WiFi kit and that wasn’t any better which was annoying.
Yeah the Plusnet/BT hubs are poor. I never bothered using mine.
Plusnet is very happy for you to use your own router
I did connect my Google instead but that’s an old girl too, using WiFi 5.
GPT insists a WiFi 6 router, is this likely to improve the situation?
Possibly, depends what’s getting in the way of the signal. I got my parents the Asus ZenWiFi XT8 Mesh wifi system which is Wifi 6 and the signal is not particularly penetrant with those.
So I think it will be heavily dependant on the quality/strength of the radio’s they use.
1 Like
Depends on device support (if they support 6/7), if you use wifi extenders (aka ones without ethernet) and they dont have a dedicated backhaul radio you lose a lot of speed for extra distance.
The PSN network isnt particularly fast as well for downloads.
1 Like
The AX53 seems to be highly rated as a ISP hub replacement (usually BT Hub 2 and Virgin Hubs) so will give it a whirl.
If not, will downgrade as I’m within the cooling off period and just go to 300 if that’s all I’m getting about the place.
When I did hook my Google WiFi kit up, you can test the speed to the router itself and it capped at 536, which is above the minimum guarantee so I can’t complain.