I’ve just had my card details stolen whilst abroad. Thankfully Monzo were able to block a payment and alert me so financially I’ve not been affected.
However, I’ve now frozen the card and have no way of using it.
Would it be possible to set it up so I can block only online payments (the method used by the thieves), but allow me to continue using contactless/pin/ATM’s. Better yet allow me to choose which ones I want enabled and which blocked so I can control it’s spend until I return to the UK.
Obviously appreciate this won’t help me this time around but for future occasions it would be great.
I noticed this morning that halifax has launched freeze card features and has separate options for remote transactions, transactions abroad, and normal chip/pin terminal transactions.
It would definitely be a worthwhile feature in my view
That would actually quite difficult for them, unless they also have your phone. When you set up Apple Pay, you need to authenticate. Monzo uses SMS authentication, so without your mobile, the thieves couldn’t set it up.
It can, however Monzo is involved every time you add a card, so they could block future provisioning attempts while keeping the already provisioned cards active.