Hello!
Please I need help.
Someone took money from my business account around £600.
It went through Google active check.
I didn’t approved this and i didn’t even knew its happening. There ar multiple transactions but I do not have a subscription. It’s clearly a fraud and monzo is investigating. Am I gonna get the money back? 
If Monzo are investigating then you need to wait for them. Nobody here can help.
There’s a high probability you’ll get the money back. Just sit and wait.
Thanks!
I’ve seen you commenting to another post about the fact that if they investigate for many days that means they don’t believe me?
There are supposed to refund within a certain timeframe but can get longer if they suspect fraud.
If you haven’t lied then you’ll be fine
It often takes days especially over weekends (plus it’s xmas I imagine they are more short staffed than usual).
If the transaction was unauthorised and you weren’t negligent (e.g gave your phone to someone who made the transactions) you’ll get your money back, which is the vast majority of cases.
My money have been refunded
I have an open case with Monzo l put my phone down after paying for my drink partly to blame l forgot to pick it back up 10 mins later goes back card and phone gone was then used to pay for drinks literally in same place id put it down and they definitely a good night on me hopefully Monzo will be able to help get money back for me they’ve been very helpful so far but I don’t know if the can but even more than my money I’d love them to follow the transaction they made and find out who it was that someone would do that to another person not knowing what situation that person is in and they are about to steal that person’s only income sbockit
This is negligence - and unlikely to be refunded if that’s the story you told monzo.
You left your phone on the bar?
Do you have your phone back?
Unlocked (or at least not protected with biometrics).
Get CCTV footage from the bar, most have one overlooking the bar area where the till and server is. You have the exact time the transaction(s) were made so it should be dead easy to see who it was, and that will prove your argument.
Otherwise, you’re going to really struggle as others have mentioned.
