Flex virtual card number out of range on Sage Pay

Help
1

Hi Monzo, have been trying to use Flex with a retailer who uses Sage Pay to manage online payments. However, when entering the Flex card number, their system says the number is out of range. Is this a Monzo issue or an issue with the payment system?

2

Sounds like Sage Pay need to update their BIN ranges (the card prefix, which identifies the card issuer etc)

3

This appears to be quite common, even with larger companies. I tried to pay my Sainsbury’s Bank credit card (before the DD was set up) using a virtual card (not Flex) and it was rejected for having an invalid number.

4

I tried using a virtual card(not flex) with zilch and they rejected it saying it was a credit card

5

Yes, now that you mention it that’s what happened with Sainsbury’s Bank - it said that I couldn’t pay off my credit card with a credit card.

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6

Ha, that’s fun!

I’ve had the opposite issue where I couldn’t buy currency from Sainsbury’s Bank using my physical card, but I could using a virtual card.

7

Is the flex card Mastercard credit or Mastercard debit?

8

You can’t use Flex to pay off a credit card, that’s one of the restrictions on it.

9

He said he was just using a normal virtual card and not the flex one

10

So he did, apologies I only spotted the 2nd comment.

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11

I know, that’s why I pointed out that it wasn’t the Flex virtual card I was using :slight_smile:

Edit: Sorry - I see that somebody else has already pointed this out :slight_smile:

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