Sainsbury's Bank thinks my virtual card is a credit card

Just tried to pay my Sainsbury’s Bank credit card balance with a virtual card and got the error message “You can’t make a payment with a credit card”.

It worked fine when I used my Monzo Plus debit card.

I’ve had this a few times. Also where the virtual card won’t get accepted at all. not sure why.

I’d reach out to support & get them to raise it with the Plus/Premium team, and also with acceptance. Or email acceptance@monzo.com :slight_smile:

Yep, done that - posted here to see if anybody else had experienced it.

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Generally means whatever retailer hasn’t got an up to date list of what each card number range consists of.

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