The below are persistent monzo via Google pay/apple pay acceptance issues I’m aware of and Monzo have confirmed they are aware of. I imagine there are more but it’s not high on their list of things to investigate and fix. Let’s change that
arriva buses (outside of tfl)
first buses (outside of tfl)
go North West buses
horizon car parking meters
Anarchist
(Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)
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The ones that always fail for me are in Sainsbury’s (in Sale, Manchester) yeah. I’m now really confused why this isn’t an issue for everyone but is a big enough issue that support are aware and it’s on a list!
I wonder whether they’re different systems/terminals?
The ones I’ve used are the brand new ones installed within the last 3 or 4 months at Sainsbury’s Wimbledon and Wandsworth. They use an ANPR system and print you a voucher that you can redeem at the checkout.
Ah got it, sounds like this is simply down to Horizon not updating the software on their old machines then because they clearly can support Monzo via Google Pay on their newer machines.
So with these ones you pay the £1.50 fee at the machine when you arrive and then it prints you a little coupon that you use at the checkout if you spend more than £5 to claim the £1.50 off your shopping.
Yeah but seems like a very specific issue. Google pay works fine with my Halifax MasterCard…but not my Monzo MasterCard…but the physical monzo MasterCard works fine! And monzo via Google pay works fine everywhere else!