Hi all, seeking some advice.
For context: In December 2019, I booked flights to Canada with a Canadian airline using my Monzo card. The plan was to emigrate in May 2020 but, due to COVID-19, those flights were cancelled and it’s taken the airline until now (over 12 months) to offer me a refund, rather than just credit for future flights. I managed to re-book with another airline and fly in November 2020, so would prefer to be refunded than have to fly with this airline in the next 2 years to effectively get my money back.
My issue is that the airline claims that for anti-fraud purposes, they need me to confirm the card details for the card I used at the time. I have since upgraded to Plus and back again, so I no longer have the physical card with the card details on. I can only see the last 4 digits on email receipts/statements and it doesn’t seem to be stored in any of my browser/phone autofill settings.
The airline is holding firm on only being able to refund me if I provide these details. Monzo support (chat) claim that they do not have access to this data, only the first 6 digits/last 4 digits for security reasons. Does anyone know if there is any other way I can obtain this data? Should I make a more formal (GDPR?) type request to Monzo, or is it likely that they really don’t store this anywhere?
Any help much appreciated!