jzw95
19 August 2017 06:41
11
There are significant issues with the user experience of using the card after setting a PIN in-app, which is why (to date) have not gone down this route:
Ever used Revolut? They let you change the PIN from the app, but the experience is horrible.
You change the PIN in the app, then you got to a EMV machine. If it’s online then the new PIN fails the first time you use it. If it’s offline then the new PIN will always fail.
But the end result is you’re not sure what you PIN is, and getting it wrong too many times makes many things unhappy . When I tried it with my Revolut card I ended up using an ATM (the only surefire way for the PIN to…
We currently don’t support changing the PIN from the app, but it’s technically pretty straightforward.
As @thomas said, it’s a pretty crappy experience. That’s because the PIN is stored on the card’s chip, so the card needs to go “online” to get the updated PIN. We’re trying to figure out smart ways around this, but we’ve not come up with anything yet. Have you seen anything you like?
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