Farewell

[alexs (Alex Sherwood)]

They’re here -

Should Pots balances be counted for overdraft fee calculations?

Let’s start with a couple of points. Pots are an opt-in feature. Overdrafts are also an opt-in feature. If you choose to enable the overdraft, it costs 50p a when you’re more than £20 below zero on your main account. We explain this to everyone up front. We also warn customers before they go into their overdraft. If you don’t like this behaviour, you’re free to leave the overdraft switched off, which costs you nothing. Other banks charge £10/month just to switch off unarranged overdrafts. If …

& here -

Should Pots balances be counted for overdraft fee calculations?

Good feedback, thank you. I will ask our team to review the T&Cs and the in-app copy to make sure it is absolutely clear. With that said, I think it’s probably time to close this thread. It feels like we’re going around in circles.

(needless to say, this is not an opportunity to restart that discussion)