Youāll see me posting a good bit more on the Community and thatās because Iāve been given the excellent position of Community Caretaker.
Iām based in Scotland so think of me as the Communityās version of Groundskeeper Willie, minus all the stereotypes.
Iāll be about almost everyday and canāt wait to get more input from the Community. We want to make sure that everyone can enjoy the space and therefore Iāll be helping to make sure that our Code of Conduct is being followed.
We also want to hear from you regarding what you want to see from the Community in future. Do you have questions for specific parts of the business?
You can feel free to message me directly if you have anything regarding the Community that you want to discuss.
Great to see you on here. As Iāve said to @simonb before, Monzo have been a bit absent on here the last year or so (apart from @brunoās amazing engagement during the redesign) so Iām looking forward to seeing more questions answered and mysteries solved. The increased transparency around Plus came and went in a matter of weeks before Xmas, so hopefully we wonāt just be talking to each other in speculation mode as much if you can enlighten us on those thingsā¦good luck!
Many things are discussed and actioned outside of this community that we have no involvement in. It would be nice to see more cohesion across all mediums.
That doesnāt mean someone from Monzo just drops a topic and leaves without getting involved or answering questions - which also happens a lot.
5 Likes
phildawson
(Sorry, I will have to escalate this.)
10
Not just a lot, every. single. time.
Itās blam
hereās a link to a new blog post
or blam
hereās what we are building/planning what do you think?
with close to zero follow up.
99.9% of those threads are filled with:
Devoted customers, that you could have put out a turd wrapped in glitter and its the best thing ever.
Confused customers, that asked the same question thats already been asked 100x before.
Helpful customers, trying to answer those questions but mostly guessing from common sense as Monzo havenāt bothered to step in and answer them so nobody knows for sure.
Speculative customers, that whip up misinformation.
Angry customers, why didnāt you build x you fucks !?
Trolling customers, Starling already does thisā¦ and for free.
Indifferent customers, meh my legacy Lloyds account already does Cheque Imaging.
All swirling round in a big circle until it gets closed or fizzes out.
Needs a lot more answering Qs, and then editing the OP so we arenāt getting the same Q asked again and can refer to it. A lot more responding with good idea weāll take that onboard, rather than just lurking hoovering them up as it feels like talking to a brick wall.
phildawson
(Sorry, I will have to escalate this.)
12
Hopefully we havenāt scared Alan off and he comes back to join in with their own thread.
Can you ask @tom how heās doing with his pottery, and if he has any plans to appear on The Great Pottery Throw Down, I quite like that show and reckon he could win it with his skills.
I can definitely link in closer with the planned Social activity that there is and makes sure that the Community isnāt missing out as much to world of Twitter/Facebook/Instagram.
This is great feedback and Iāll 100% take it on board and make sure that itās communicated widely to the teams who come to the Community to announce new Monzo world activity.
If you spot any in the meantime, feel free to tag me
Devoted customers, that you could have put out a turd wrapped in glitter and its the best thing ever.
Confused customers, that asked the same question thats already been asked 100x before.
Helpful customers, trying to answer those questions but mostly guessing from common sense as Monzo havenāt bothered to step in and answer them so nobody knows for sure.
Speculative customers, that whip up misinformation.
Angry customers, why didnāt you build x you fucks !?
Trolling customers, Starling already does thisā¦ and for free.
Indifferent customers, meh my legacy Lloyds account already does Cheque Imaging.
