I’m going through the process of transferring my data from an iPhone X to a new iPhone 12 Pro Max. Whilst iCloud makes the process largely pain-free, there is still the necessary security around financial / banking apps. And rightly so.
For some reason, I hadn’t recorded a recovery code for my Mettle business current account. From the app, it directly me to a telephone number which I called. After a short message, this gave me the option to speak with a customer service adviser who answered almost immediately.
He was helpful and sorted the problem straight away and now I’m up and running with the Mettle account on the new phone.
Just what you need when having a slightly stressful time. The ability to speak with someone who is able to resolve the issue straight away. Excellent service, it’s what I expect from my bank …be they legacy or FinTech.
Customer Service is so important and that sometimes seems to be forgotten.