Exchange not received

Help
1

I was sent a currency exchange to Brazil three weeks ago and until today the money is not available in my monzo account, how do I get this money?

2

Was it sent via wise or directly to your monzo account?

3

directly to my account

4

Monzo don’t support international transfers so the money has likely been returned to the sender. You can read about it in the below article:

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5

The point is, it didn’t go back to the sender’s account, so where’s the money?

6

It didn’t hit Monzo otherwise they would have credited your account with it so they won’t be able to tell you. The sender will have to trace it

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