Energy switch Octopus

Help
1

Hi,

I switched my electricity provider to Octopus via Monzo. I was promised that I was going to get £40 credit. However, I have not received it yet although I switched more than a month ago.

Any idea why I have not received it?

Best
Burak

2

Best asking Monzo via the chat option (if you can find it as they have hidden/removed it) or ask Octopus as we are just customers and can not see your account etc.

3

It would be best to contact Octopus: https://octopus.energy/contact-us/

hello@octopus.energy

0808 164 1088

1 Like
4

I experienced the same problem, contacted Octopus who sorted things very quickly.

1 Like
5

Octopus have great customer service. Drop them a message and they’ll sort it.

2 Likes
7

Closing this older topic as it is mainly a case of “asked and answered”

Let us close the topic in interests of forum hygiene

Wider discussion of Octopus Energy here: