When I got my new card through, (which I had already setup a PIN for, upon the request of a new card). I had to find out what my PIN number was, so I went into PIN & Card Number | Get a PIN Reminder. I went through the ID Verification and Selfie, but I had somehow accidentally got my Card Number in view of when taking my Selfie photo, so as per Monzo process they Blocked my newly activated card and sent me a replacement card.
I received this, but what I would have expected was for my PIN to be the same. But what I was not told when they ordered a new one, they also requested a new PIN, (this was not needed IMO) as I knew my PIN.
I thought that just because I needed a new Card (I don’t necessarily need a new PIN number too)
Is it that when the request of a New Replacement Card gets placed, that the PIN also gets changed automatically?
Can this be fedback to COps please?