Does monzo have a complaints team?

I hope so because its useless

If you’re able to log in to the app, go to the help section and type complaint in. This will give you all the options for making complaints.

I doubt anyone on the forum will be able to help further though as you need to address your issue (whatever that might be) with them directly.

1 Like

As well as the options suggested above, you can also send email to

1 Like

Yes they do. As per your terms and conditions:

How to make a complaint :pensive:

If you have a complaint, please contact us and we’ll do our best to fix the problem.

If you’re still not happy, you can refer your complaint to the Financial Ombudsman Service. For more details you can visit their website at


tried that chris, i started a chat 4 hours ago but theres no one there!!!

great idea until it goes wrong and then running a business with out people is shown up for what it is

Chat is a bit slow at present it may be a day or so till you get a response.

1 Like

The email address for complaints is slightly different which is why I suggested looking at the help section.

it’s, but also gives the phone numbers and in app chat options too


wow thats brilliant!!!

What is the issue you’re experiencing?