I can access their website without issues.
Perhaps try a different connection?
Itās down for me too.
How strange. Iāve tried wifi, company network and 4g without issues 
Up again now, bit like a yoyo. Oh well!
Edit
It was up, now get a different error. Think theyāre definitely having some problems today. At least that means it should work later.
and it all works now! Switched 
I updated TVL a couple of days ago when their site came back up, but no DD has appeared at the monzo end yet. I kept the transaction reference though just in case.
Same, still not showing up here. Three Mobile as well.
Waiting with bated breath: Virgin, Three, Puregym, etc all accepted either via web or phone. Only been two days so far though so should show up on :mondo: soon.
TVL appeared after more than a week for me. I switched several DDs on the same day most appeared in 4 days but TVL took about 9 days.
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NPower will be updating all their systems Friday so from Monday next week website will accept the change and first line support should accept it without any issues.
Having āinterestingā problems with barclays partner financeā¦ Bill was paid on old account the 16th, cancelled DD on the 19th, FD reversed the DD on the 16th for some reason only known to themselves and the voices in their heads and told BPF on the 20th, who then threw a total wobbly despite having confirmed the new DD instruction a day previously, and the amount being about 40 quidā¦
Paid them by faster payments from monzo the day they first called (Saturday) and they still have not received it in their account, presumably because the barclays end takes several days to do FP. Now 2 calls per day where I confirm that yes I have paidā¦
Legacy banks suck.
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I did remind someone of this when they were going on about how much more popular Starling was etc. etc. 
The first 4 Direct Debits I tried to change couldnāt be done online.
I wanted to help here but Iām not spending an entire day on hold, waiting to ask someone to change my direct debit details.
Why canāt they be set up in the app like my ānormalā bank account?
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Are you thinking of Standing Orders? Direct Debits can never be initiated from your bank account (even with a ānormalā bank). You have to fill out a Direct Debit mandate for the organisation that will be taking the debit, and they submit this to your bank. Standing Orders, however, can be setup on your end from your bank. The Monzo CA app supports this, currently in rudimentary form.
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I guess I was thinking of standing orders.
So I need to call all these companies and set up a new direct debit?
Thatās way more work than I had planned on.
If you can say which four companies youāve tried, there might be others on the forum with experience of them who could advise. It will depend entirely on the systems in place at the organisation.
You could possibly cancel the old direct debit on your other bankās website, and setup a new one online on the organisationās website. But it depends on what they (the organisation who will take the debit) offer.
Also, Monzo will eventually offer the Current Account Switching Service, so you could hold fire until this is available, and it will all be done for you.
I tried:
Engie, the energy company
The Green Party
Virgin Active
Vitality Health
O2
And none of them have an option to do it online.
The only one that has, so far, is my council tax (Tower Hamlets)
Iām currently sitting in a queue listening to holding music while trying to change my mortgage Direct Debit. Iāve done the 9 or 10 easy online ones, now Iām onto the āannoying listā.
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Which companies do you use that require phoning (so I can avoid them 
)?
Argh!
Iām dealing with a perfectly charming woman at Nationwide whoās ānever done this beforeāā¦
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