Direct Debit management - visability of reference details

Is there any update on whether this could be corrected? Was looking at my recurring payments again today, and it still displays the wrong SC/ACC (ie, yours, not the receiving institutions)

Been using the new app via Monzo lab for a while, but thought would wait for the formal app update… and… it’s still displaying the wrong accounts bank details. :pensive:

Managing my bills today in Monzo, and came across this old bug bear again- to a bright developer group like you are, this is surely a quick win data mapping fix - the payment details at the bottom should be the recipient’s Sort Code and Account number, not the Monzo details… any chance of getting this on the backlog?

Still no update here?

Seems like only 1 person wants this so I doubt anyone from Monzo have even seen it.

See if you can get some more votes and that should help your cause.

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This is just so niche. Never going to happen.

I don’t really see the big deal?

I don’t think you’ll ever get these details because, frankly, I don’t think Monzo knows what they are.
Direct Debits are processed through a different system to Standings Orders and Faster Payments and the payments aren’t “sent” from your Monzo account, they’re “claimed” from it by the receiving bank.
You sometimes see Direct Debits described as being “pulled”, rather than “pushed” like SOs and FPs.

Monzo obviously knows which organisations have authority to collect/pull the payments from your account, and these organisations each have an OIN, Originator’s Identification Number, but I don’t think that Monzo will know which bank account those organisations are going to pay your money into.

Even if you did manage to find out a sort code and account number, it’s not a good idea to start sending Faster Payments to it without checking with that company first. Some companies like to have separate bank accounts for different purposes, so the account they use for Direct Debits might not be the same one that they use for Faster Payments. If you send money to the wrong account, you could confuse them and there could be a delay before your account is credited.

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I admire your tenacity. :+1:

After three and a half years of asking for it, I think I’d throw in the towel, to be honest.

Do other banks offer this facility? I ask because I don’t really see how it would work.

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Wouldn’t this need the design of DDs to be redeveloped by the owning organisation. I doubt Monzo have any control over what they see, it’s a standardised system from what I recall. It’s been 20 years since I worked in a banks department which specialised in DD setup for its customers. We couldn’t see the originators bank details way back then either. The originator number just referenced what organisation it reflected for when the payment was taken.

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As stated previously, nope- you have the receiving institutions details, just use these

Yep practically every bank can

I don’t expend a lot of effort keeping it alive as you’ll see from the post timestamps, but it’s just such an obvious error with an easy fix, I hoped this was what this forum would be good at identifying and churning out - I’m sure I’ll give up eventually!

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OK. I only asked because the bank which deals with my DDs (Santander) doesn’t. Not in app, anyway. I haven’t looked at online banking in years.

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Lloyds don’t either

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Can but don’t?

Is there a reason why they don’t show this information?

How do you know they can?

I don’t think my HSBC app shows the details but I haven’t paid a DD from it in a little while. (So I had to look at statements rather than the recent payment feed)

I have sort code and account number on my direct debits :eyes:

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Yup me too, iOS

Ditto, also iOS

But interestingly the one I have pending for tomorrow doesn’t have it.

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