Direct Debit management - visability of reference details

Nope it’s the details the direct debit payment is being sent to. It’s a new world :joy:

Edit: what the…:fearful:

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Better delete that :rofl:

Okay that has to be a bug as the transaction has the correct details for EE. Why would the direct debit screen have my details :man_shrugging:t2: @cookywook ?

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I’ve heard that the latest iOS TestFlight version provides all this for Standing Orders on the details page (from the Recurring Payments list), including the option to copy the receiving bank s/c and a/c numbers. I don’t have any SOs set up so can’t test myself, but maybe someone else with the latest TestFlight can have a look and post here.

I wish it showed the amount the dd is set up for and the date it comes out instead of just the company

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This information isn’t provided to Monzo (or any bank) until the first direct debit is taken. And even then, all they know is what the last DD amount and date was. Both could be changed by the debiting company at any time. But after the first DD, the Monzo app shows you last debited amount and date.

Are you on iOS or Android, and has the first direct debit been taken yet?

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I’m on IOS but that answers my question, thank you so much!

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I’ve revived this thread, as every time I look at Direct Debit detail page, I’m reminded the sort code and account number displayed is clearly the wrong one! Useful info here would be the receiving institutions’ sort code and account, not my own monzo details. The two other fields at the bottom of the screen look to be fine (ie. the DD reference, and the receiving institution name). Any chance of a fix here Monzo?

Wow, I didn’t know this was even a thing!

I can’t imagine why I’d ever need this information but I have it if I want it.

It is a thing @Feathers!.. …and very useful it is too (eg. if you want to setup up an ad-hoc faster payment for a Direct Debit payee you already have set up), users could just go here to get the details.

Is there any update on whether this could be corrected? Was looking at my recurring payments again today, and it still displays the wrong SC/ACC (ie, yours, not the receiving institutions)

Been using the new app via Monzo lab for a while, but thought would wait for the formal app update… and… it’s still displaying the wrong accounts bank details. :pensive:

Managing my bills today in Monzo, and came across this old bug bear again- to a bright developer group like you are, this is surely a quick win data mapping fix - the payment details at the bottom should be the recipient’s Sort Code and Account number, not the Monzo details… any chance of getting this on the backlog?

Still no update here?

Seems like only 1 person wants this so I doubt anyone from Monzo have even seen it.

See if you can get some more votes and that should help your cause.

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This is just so niche. Never going to happen.

I don’t really see the big deal?

I don’t think you’ll ever get these details because, frankly, I don’t think Monzo knows what they are.
Direct Debits are processed through a different system to Standings Orders and Faster Payments and the payments aren’t “sent” from your Monzo account, they’re “claimed” from it by the receiving bank.
You sometimes see Direct Debits described as being “pulled”, rather than “pushed” like SOs and FPs.

Monzo obviously knows which organisations have authority to collect/pull the payments from your account, and these organisations each have an OIN, Originator’s Identification Number, but I don’t think that Monzo will know which bank account those organisations are going to pay your money into.

Even if you did manage to find out a sort code and account number, it’s not a good idea to start sending Faster Payments to it without checking with that company first. Some companies like to have separate bank accounts for different purposes, so the account they use for Direct Debits might not be the same one that they use for Faster Payments. If you send money to the wrong account, you could confuse them and there could be a delay before your account is credited.

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I admire your tenacity. :+1:

After three and a half years of asking for it, I think I’d throw in the towel, to be honest.

Do other banks offer this facility? I ask because I don’t really see how it would work.

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Wouldn’t this need the design of DDs to be redeveloped by the owning organisation. I doubt Monzo have any control over what they see, it’s a standardised system from what I recall. It’s been 20 years since I worked in a banks department which specialised in DD setup for its customers. We couldn’t see the originators bank details way back then either. The originator number just referenced what organisation it reflected for when the payment was taken.

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As stated previously, nope- you have the receiving institutions details, just use these