Delete Payees suggested/previous/cached reference

Help
1

Hi everyone :wave:

I had sent a friend some money for an Amazon order as they were on a computer, and I was on a train on the phone to them.

Now when I send money to that person I am suggested Amazon as a reference, which is getting a bit annoying as this was a one off payment with that reference.

I canā€™t seem to find a way to remove the previous reference/auto-suggestion (as well as a few other peopleā€™s old reference I sent as one offs Nandos, shop, sent and asoifjakds).

I have tried:

  • Deleting the account under the payee and re-adding
  • Deleting the entire Payee, re-creating the payee and re-adding the account
  • Creating a new Payee with a altered version of the name, and re-adding the account
  • Speaking to COps (been waiting for 13 hours, 59 minutes and 42 seconds for a specialist)

Now I turn to my resourceful community! Help me please, this is terribly frustrating.

PS. Using an iPhone, I have access to an Android tablet

giphy

2

You cant remove them but if you tap in the reference box you can change the reference each time

3

Itā€™s not life ending, more very annoying, something I wasnā€™t aware of, now when I send regulars money, I am reminded of the Roosters I sent someone from 2017ā€¦
Sighā€¦
So 100% canā€™t be done, yeah?

4

Iā€™ve never seen anyone mention that it can be and Iā€™ve just had a play and canā€™t see a way. If you have enough references then youā€™d need to scroll to see it

5

This sucks, let me give that a try, still quiet annoying, COps are now going to ask the troubleshoot team. I am willing to bomb all my payees and start again, anything!

6

I canā€™t imagine deleting the payees and recreating them would have any impact, as the reference list is probably sourced from all the payments youā€™ve made to that sortcode/account combination. No clue how this would be fixed if thatā€™s the case tbh.

1 Like
7

I figured that as well.

I was hoping, that some magical json file holds my payees details or in a db or someting, and when I delete my payee it deletes everything about the payee, monzo would have no reason to hold on to the old references for payeeā€™s accounts that donā€™t existā€¦ right?

Maybe I need to delete, and wait for it to ā€˜reallyā€™ be deleted.

Clutching at straws here, can you tell?

2 Likes