22 in the last year and there’s several more but I gave up looking. These are just the outages, this doesn’t include the many, many maintenance windows specifically for Payments where it’s also been unavailable.
Take the pee out of GPS all you like, but even GPS was never that bad!
Never noticed any of them. I only know about this one due to the forum which is unusual in banking. The impact of that is that I have no baseline for comparing this with any other bank out there.
“All delayed inbound and outbound payments have now been processed or rejected and returned to the sending bank. If a transfer has been returned to your account, it is safe to retry.
The issue has now been fixed and we’re monitoring this closely. We encourage customers needing help to get in touch with us through the in-app chat but please be aware that it might take longer than usual for us to get back to you.
We’re really sorry for the trouble this has caused, and we’re making sure that customers aren’t left out of pocket as a result of this.”
“The Bottomline Technologies Universal Aggregator is a plug-in solution that securely connects to multiple payment clearing and settlement systems, ultimately supporting new banks, non-banks and Payment Service Providers that are entering the payments market.”
“Both Metro Bank and Starling Bank, who were early adopters of the new solution, supported the entry.”
This press release would also seem to suggest there is a relationship. It doesn’t mention FPS, but FPS was certainly mentioned at the meeting.
We are getting off topic. This isn’t a Starling thread.
For me it’s not the fact that one bank may have a few more outages than another, all banks are susceptible. It’s the fact monzo do such a good job to communicate it, which is what I really like.
As others have said most outages go un-noticed by users unless they happen to use the service at that very moment.
If you do happen to be caught up, you can find out quickly with monzo, not with other banks.
Yesterday between 09:54 and 19:22 we experienced a problem with bank transfers, affecting around a quarter of payments made over the Faster Payments system.
You may have seen:
A short delay when sending an outbound payment
A failure sending an outbound payment
A long delay in receiving an inbound payment
A failure to receive an inbound payment
An inbound payment appearing in your account and then being reversed. This will either have been immediately returned to the sending account, or queued by the sending bank for re-sending later. The majority of payments that were queued were re-sent by the sending banks by 20:46.
Any outstanding inbound payments have been credited to customers. Please get in touch with us via in-app chat if you are still expecting an inbound payment which you have not received. We will be able to check the status of any payments in our systems, and provide reference numbers to query with the sending bank.
We’re experiencing delays to our normal response times as a result of this incident so if you’re currently waiting to hear back from us we appreciate your continued patience and apologise for the delay. We’ll get back to everyone as quickly as possible.
We’re really sorry for the trouble this caused, and we’re making sure that customers aren’t left out of pocket as a result of this.
We’ll follow up with a detailed post-mortem about this, probably late next week.
Still working on it! Sorry it’s taking a bit longer than I originally anticipated to condense what happened during this incident to something accessible
