Something I’ve bumped into just now that might end my participation in Monzo- the issue mentioned in the title.
Background: I only found out after the fact that once you load your account from your debit card at another bank, you can’t just switch to another debit card to load with for future loading.
I sent a request to support to see about getting this changed, because the card I’d loaded with initially was an account that I was due to close (I was going to load what was left to my Monzo account and close the other one). The support agent who responded to my request in chat replied by saying that he would pass on my account closure request and message me back when it was done.
Even if I might have worded my chat support message poorly, sending off a closure request without confirming again with the customer doesn’t seem like the most productive way to go.