Just wondering what is current situation with the customer support between the two companies in 2021? Has any improved?
Personally, I found Monzo response time awfully slow (hours), as for Starling they take only a few minutes. But, the responses from Monzo feel much more pleasant and welcoming and they are eager to get your issue resolved swifty compared to Starling, whom are quite blunt and direct.
What’s your experience?