Erm what? Tell me more as I know of no such thing happening.
I’m sure I read something about this on my short time there, very trigger happy. 
Was it you?
1 Like
no neither a mod nor banned. I am an admin on one customer site and have been mod many times but nothing to do with curve.
If you mod you really need to be customer focused on customer sites. It’s not about the kids personality when dealing with criticism and being curt and rude as well as banning for complaints is really really the wrong thing to do.
If I had been admin/community manager at curve I would have ran a tighter ship with mod responses to customer complaints and banning would need to be approved unless spam because it’s too easy for mods to get rage like and ban for the fact the customer is not happy and voices it.
In a few ways it makes sense to have an actual mod account that takes action rather than personal accounts being used but it needs tight management or mods can get too wild, something curve doesn’t have a clue about. I fear if the same mods are on the Reddit things will get deleted and banned on there as well, I really hope they are not mods there to be honest.
1 Like
I’m sure Alan here has felt like banning a few on occasion
1 Like
It’s just you need your game face on with customer focused sites. Poor mods can ruin the reputation of a company.
Probably. 
No change that, almost definitely.
People think they can be rude because the community is about to close. That’s all well and good but unfortunately actions have consequences…
Break the T&C of the Curve Community and users get 2 warnings then a ban.
P.S. No bans had been given to a ex moderator whatsoever that was.
2 Likes
All warnings and bans are shared with the wider moderator team which includes the CM.
Well I’m now about to break your heart…It’s an unofficial Community on Reddit which I don’t know if that’s better or worse for you.
Its been there for some time; think I joined late last year just to have a snoop
Curve closing their own channel will only hurt them long term and people turn to Reddit or others.
1 Like
I agree it really doesn’t make sense but there we are.
It has been 40 days since I reached out to their support with regards to a refund. No response whatsoever. Have recently made a purchase at Argos - no cash back awarded and ovb no support. I bet they’ll shut down pretty soon
1 Like
Honestly each time someone posts in here I think it’s going to be about that. Genuinely interested to see if anyone is still using them.
Even in my new non fin-tech space (HSBC/FD) world, I never really bother that I have 2-3 cards and I mainly use Apple Pay anyway.
4 Likes
Personally I have consistently great experiences with Curve, support always replies within a day. I am on the metal plan though.
An active community closing down is a sign of poor company management, an inexperienced CM, no resources given to the community, closed-off company culture, or any/all of the above.
Your user community exists whether you provide a place for them or not. Ignore them at your peril. Very disappointing to see this from Curve.
Social media and newsletters are not community. They are one-to-many broadcast mediums. And if you’re not encouraging your users to talk to each other, you don’t get community.
To paraphrase Alanis, critical feedback is a jagged little pill. But no matter how sharp, it’s always the medicine you need and remains a gift. When folks can’t tell the difference between constructive feedback and negativity for the sake of it, that’s a problem. But that’s the nuance that a community manager has to navigate.
5 Likes
I still use my Curve card … reached out to them today about cashback which didn’t track and they applied the credit within the hour.
I do think they are a bit of a niche product nowdays, mainly used as a workaround for cards you can’t currently use with the numerous digital wallets.
I gave up with them after about a year, as I found it was (to me) more of a gimmick than a proper financial product.
1 Like
I probably tried it at the same time. But the app was an absolute binfire, the card would randomly stop working and I lost confidence.
I use it to turn a Monzo virtual card (which I’ve linked to an ‘Expenses’ pot) into a physical one, for the likes of paying at pump.
3 Likes
And there goes the curve forum. They didn’t even post a message saying what will happen with our data. Time for a SAR request I suspect.
1 Like
They actually did. They said it would all be deleted. That was on a banner post which they only had up the day they decided to pull the community.
1 Like