I’m assuming having Monzo Flex connected to Curve works okay?
Should work now. Originally it wouldn’t connect (because Curve’s microtransactions they use to authenticate a card were below the Flex limit) but I can’t see why it wouldn’t work now.
Let us know how you get on!
Yes works perfectly actually.
Rips off bandaid
We’re closing down the community.
And since quiet-quitting isn’t really our style, we’re going to lay it all out here: why we’re shutting down this forum, when we’ll log out for the last time, and most importantly – where we’re taking the conversation next.
So first, the why! Well, we started the community to give every Curve customer a say in what we were doing at Curve. A place to vent, share ideas, and ultimately feel heard. All good things that we absolutely want to continue doing. We just want to do them better. In a more inclusive environment. Where every customer gets a say, not just the ones in this space. The truth is, the community isn’t really serving people like it should right now. And you deserve better.
We ended up spending too much time on granular details and not enough time having meaningful conversations about how to make Curve the best it can be. That’s what we want to get back to. So we’re not drawing the curtain – we’re just moving to a bigger stage. We’ll be going out with a monthly blog to all customers that will give everyone more insider access to the team, the product, and our plans for the future. We’ll also cast the net on social media to catch your questions and answer them as best we can in our monthly update. We want the conversation to be guided by you.
This isn’t us trying to shy away from difficult feedback. In fact, we want more of it. We just want to open the floor to more voices and take the conversation to more people.
This will be our last community post, but it’s not the last you’ll hear from us. We’ll be releasing a monthly blog containing all the updates from the previous month, and some teasers on what’s to come, starting in April. We’ll provide links to this blog on all our socials when we first post. If you’re not on social media – you can take your questions straight to us at marketing@imaginecurve.com.
We’re also working on a top-secret research program to get more customers like you involved in product development right from the beginning. Details coming soon!
And before we go, we just want to say a massive thank you to everyone who got involved in this community, sparked some great debates, gave us serious food for thought, shared their genius ideas and helped new members find their way around. Special shoutout to our active moderators and all our moderators over the years.
We’ll miss it here
Team Curve.
Didn’t realise you were a moderator over there.
They didn’t have the courtesy of telling you in advance?
It is massively sad when a community platform which includes passionate, intelligent and focussed people suddenly disappears.
Well I guess someone had to do it.
Well that would have been nice wouldn’t it? However I was told about it the same time everyone else was.
Wow never compose a message in haste.
Is absolutely is to be honest. It’s a shame but I’ve seen that from the start of the year the leadership team wasn’t IMHO interested in the community.
The community manager was being pulled away to work on other areas of the business leaving the moderators to sort out issues in his absence.
This feels very much like what Starling said.
I’d probably give them more kudos if they just said “look it’s not for us, we can’t afford the overhead, and we accept we can’t please all the people all the time”. Or even just said “look, we think we’ve outgrown the forum - and you’ve all turned against us anyway.”
Curve customer service is terrible.
The app is poor.
The white card is ok, probably the only decent thing about it aside from go back in time which I used a few times.
I used to Go Back In Time until I had an issue once and the customer support was horrendous.
I just couldn’t trust them after. Even if that meant giving up cashback.
Pity, because I loved the idea.
So… by closing down an immediate feedback loop, opening a once-a-month one-way info path and then a promised top secret jolly-boys club - customer interaction becomes better?
Weird.
The what card?
Whatever works for them I guess.
White metal card.
Ah right Curve Metal. I should have remembered they’ve increased their colour options.
I have investor black myself.
thats mainly why I still use my curve card… I use it for Plutus and the GBIT feature for when there are delays in topping up the Plutus card
It due to interchange fees on business cards being higher than consumer cards.
Yeah interchange fees are much higher, it had been pointed out in the now closing curve forum that curve will lose a lot more money every time someone uses a business card on the curve personal card and it seems like they finally noticed.
On the other hand they had a habit of sending out business marked curve cards for ages years ago (I got one by mistake as well) for personal use which would have made them more money per transaction but meant I faced extra charges on using my card on the train etc.
Curve has always been a miss, I am surprised its still going to be honest.
Also the forum has been melting down a bit with a mod banning I think another mod which is something that seems really bad and not an action a mod should be able to take but I guess its not going to die with decency but go out full on mod rage.