Could not get past verification code


(Abang Shafiz) #1

Hi I’m at the point where I need to pick my uk address and key in my number by when i get the verification code, when i entered the verification code it says something went wrong, sorry we couldnt verify your phone number, please try again.

Help please, thank you


#2

Email help@monzo.com and they’ll help you out :metal:


( related to Monzo CEO, Investor in Monzo ) #3

where are you based (roughly) Abang , does your phone have a UK number ?


(Abang Shafiz) #5

Really? I’ll try it right now thanks


(Abang Shafiz) #6

Yeahhhhh ihave a uk number


(Abang Shafiz) #7

I’m a student in cardiff, i have a uk number under giffgaff


#8

Just double checking as that’s a problem seen before. Email help or you can tweet them if you’re a twitter person, they’re good and quick


(Kieran McHugh) #9

Is your phone number already in use by another account, by any chance?


(Abang Shafiz) #10

I dont think so. Before this my friend gave me a golden ticket but when i wanted to register and everything i went up to the stage where they ask me to enter a tax number but im not a student so i dont have a tax number. So my friend ask to register the normal way.

Sent from Yahoo Mail for iPhone


#11

Doesn’t ask for tax number, it’s just tax residency (which is uk). Think you confused it by trying to sign in twice


(Abang Shafiz) #12

What should i do now to use Monzo though?


#13

Email help@monzo.com

They’re the only ones who can unblock this for you, or Monzo on twitter